As announced in our blog post on media.twitter.com, we have officially launched LiveCut within Media Studio. With the launch of LiveCut, we have decided to sunset SnappyTV by December 31, 2019. We’re confident that we’ve created a product that seamlessly serves video publishers’ live-clipping needs on Twitter and, looking forward, will continue investing in it to develop new features that expand its functionality.
These FAQs will be continually updated. If you have any additional questions not answered on either this FAQ page or the Transition Information page, please file a ticket.
Find more information on the Transition Information page.
Q | Who can I contact for help during and after my transition to LiveCut?
If you need any assistance with the transition from SnappyTV to LiveCut, please file a help ticket. You can do so via either SnappyTV or Media Studio:
Navigate to Support drop-down in the top-right section in SnappyTV > File a Ticket.
Click on your username in Media Studio then click on File a ticket.
Additionally, if you have a Twitter partner manager, you can also reach out to them for support.
Q | Does Media Studio support two factor authentication?
Yes, Media Studio supports two factor authentication as you login with your Twitter credentials . You can set up two factor authentication on your Twitter account using the steps highlighted in this Twitter Help article.
Q | Will any of my data be migrated from SnappyTV to LiveCut?
Besides the media that is tweeted from SnappyTV, no other data (channel information, publish settings, branding, etc) will be migrated to Media Studio or LiveCut.
Q | What happens to my existing SnappyTV media?
After all the users are transitioned from SnappyTV to LiveCut, all the existing SnappyTV media will be deleted and you will no longer have access to your SnappyTV account or files after 11:59PM PT December 31, 2019.
Q | How do I download my existing SnappyTV media?
You can export and download individual clips, images, etc. from the Media tab in SnappyTV. Follow these instructions to do so:
- Navigate to the ‘Media’ tab in your SnappyTV account
- Search or filter for the clip you would like to download
- Click on the clip to expand additional options
- Click on Export
- Click on Download, and then right-click on whichever variant you want to download.
- Navigate to the ‘Account Settings’ tab in your SnappyTV account
- Click on the ‘Publish MRSS Feeds’ sub-tab
- You’ll see three options for various MRSS outputs:
- User RSS - all of the media created by you (the individual user)
- Account RSS - all of the media created by all of the users on the account you are associated to
- Channel RSS - all of the media created on specific channels you have configured in your SnappyTV account
Q | Can I upload all of my downloaded SnappyTV media into Media Studio?
Yes, you can manually upload your media using the Upload button within Media Studio, or by using the ‘drag-and-drop’ feature to select multiple files on your computer and dragging them onto the Media Studio Library page.
Q | What media currently exists in my Media Studio library today?
In your library, you will see -
- media that you have uploaded using Media Studio
- media you have Tweeted via a third-party tool
- media that you have Tweeted from SnappyTV
- clips created from LiveCut that have been Tweeted
Q | Can I share my clips created from LiveCut to Facebook or YouTube?
We are only supporting the ability to share to Twitter. Users who want to upload their created clips to other platforms may use the Export functionality at any time to download a 720P video or image file to their local computer to be manually uploaded to those platforms.
Q | Can I export my clips to external content management systems (CMS)?
No, we do not plan to support exporting to external CMS platforms. If your preferred CMS system allows importing via MRSS, you can set this up within Media Studio by selecting the ‘MRSS Feed’ link in the main account dropdown menu.
Q | Can I filter or search through my library in Media Studio?
Yes, you can filter your library using the ‘All Media’ dropdown filter and search box at the top of the page.
Q | Can I set my clips to expire and no longer play back after a certain time?
No, this feature is not supported at this time. We do support content expiration for In-stream Video Sponsorship program monetization.
Q | Can I geoblock, or restrict clip playback per country, using Media Studio?
Yes, you can specify a list of countries to Include or Exclude on each clip either in LiveCut or in the Library in Media Studio.
Q | Does Media Studio support user roles?
Yes, we have multiple user roles that allow certain level of access to the Media Studio account. Find more information here.
Q | Can I post to multiple Twitter handles from my Media Studio account?
Yes, If another Media Studio user assigns you a Studio Administrator or a Studio Contributor role to their account, you can then post to those Twitter handles from the drop-down of the Tweet compose window of your account.
Q | Can I group, or tag, my broadcasts by show in Media Studio?
No, it is not possible to group or categorize broadcasts (like with Shows) in Media Studio as each broadcast is a unique entity.
Q | What type of video streams can LiveCut ingest?
At this time we only support RTMP, but we plan to release support for HLS in the near future.
Q | Can I broadcast or clip using YouTube/Facebook/LinkedIn/Vimeo URLs?
Q | What is the maximum length that I can schedule for a broadcast in Media Studio? (Currently the max in SnappyTV is 8.5 hours.)
We have set six (6) hours as the maximum duration allowed for scheduled broadcasts. Broadcasts that Start immediately do not have a maximum duration, though users may have a poor clipping experience with broadcasts over six hours in length.
Q | How long would Media Studio archive the broadcasts? (Currently the max in SnappyTV is 14 days)
Media Studio will keep all broadcasts and clips unless specifically deleted by a user.
Q | Can I ingest tokenized and geo-blocked broadcasts?
Not at this time, but we are planning to support this in the future.
Q | Does Media Studio support broadcast scheduling via electronic program guide (EPG)?
Not at this time, but we are planning to support this in the future.
Q | Can I schedule recurring broadcasts in Media Studio?
Yes, we launched this feature within Producer in Media Studio in December 2019.
Q | What are the AV stream specifications for Media Studio?
Video codec and bitrate
2,500 kbps (recommended)
4,000 kbps (maximum)
Audio codec and bitrate
Resolution and framerate
Every 3 seconds (OBS)
Every 90 frames (Wirecast)
Q | What types of media can be created using LiveCut?
We only support video clips for now, but we plan to support images and GIFs in the future.
Q | What is the maximum length of a clip created from LiveCut?
Most people are limited to 2:20 (140 seconds), though some partners are whitelisted to allow for video duration up to 10 minutes.
If you would be like to be whitelisted for upload > 2:20 minute video uploads (up to 10 mins), reach out to your Twitter account manager.
Q | Can I download the different clip renditions created using LiveCut?
No, currently we only support downloading of 720p version of your clips.
Q | Does LiveCut support captions?
Yes, we allow the pass-through of both EIA-608 and 708 captions. These will not be visible while editing in LiveCut, but will be included in any clips created from a broadcast with these embedded captions.
Q | Can I monetize using Livecut?
Yes, LiveCut supports monetization on a clip-by-clip basis. You can monetize via either the In-stream video ads or In-stream video sponsorships program, if enabled for your account.
To learn more about our video ad solutions, reach out to your Twitter account manager.
Q | What are the system requirements for LiveCut to run smoothly?
We support the most recent, up-to-date versions of Chrome, Safari, and Firefox. At the time of publishing, these are: