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What can cause files to fail when uploading a file to the Media section?

Please ensure that your filename only includes letters and numbers and does not contain  characters such underscores, hyphens, commas etc.

If you still experience issues there may be a setting with your corporate network firewall that is blocking you from uploading the file. Please contact the team or company responsible for your Network connection.

If you still experience issues you can contact us via the Help button at the top-right corner of the tool when you're logged-in.

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